How are you ensuring that these units do not go out of warranty while they are offline?
Our Operations team is tracking all of the relocated S19 XP units. The team is aware of the warranty expiry dates for each unit and has been focused on prioritizing the units with an earlier warranty expiry date.
Which units are being given priority for being cleaned/repair/redeployed?
Apart from units with an upcoming warranty expiry, we are not prioritizing any specific sets of units. The objective is to complete all units as quickly as possible, and by utilizing a first-in-first-out approach we can avoid any unnecessary delays. We have increased our team size and have multiple workstreams (i.e. the cleaning and testing team is independent of the repair team).
Have any S19 XP that were hashing at Texas 4 been returned to another site to mine?
Yes, around 240 of the S19 XP have been sent to Ohio 2. Some of these units were hashing prior to the move and had issues after arriving, and have been put in the queue for a light repair. We are aiming to do weekly shipments to sites for redeployment and currently have more than 100 units being staged and prepared to ship this week.
Is there any information from Bitmain on compensation for these units being broken?
Over a number of discussions with Bitmain, Bitmain has not budged in regards to providing replacement units for the S19 XP. They have highlighted their RMA (warranty) policy.
Is the mining site and location part of the reason why there is such a high failure rate?
The hotter temperatures and higher humidity are exacerbating poor design choices of the S19 XP. Once this was learned in March/April, we moved all S19 XP units (and some other sub-models) away from the site and for current and future deployments of S19 XP, they are being sent to other locations with more suitable climate and environmental conditions.
What is happening with other units, such as the S19a or other variants?
In addition to the S19 XP units which are undergoing the repair or relocation process, our Operations Team is working through repairs for all of the other units which are going through our standard process. Over the past four weeks and across all sites excluding Texas 4, we have completed more than 1000 repairs of various types across the fleet.
Some S19a’s are included in the grouping of S19 XP units that are needing servicing. Both the S19a and XP have a similar design flaw that leads to a persistent temp sensor error.
Why can’t I sell my offline XP on the marketplace?
Our marketplace policy is to approve listings for units which are currently live hashing. This is done in the interest of the buyer so that they know that they are purchasing a live hashing unit.
Where are deployments going for other units in this bundle?
S19 XP in this bundle are primarily going online in Ohio and Minnesota, and some machines have gone online in Texas 3 and Texas 5. These two Texas units are in North Texas, which we think will have a better climate for mining throughout the year (although summer mining anywhere in Texas can be difficult due to high grid demand).
Are repairs covered under warranty?
Whether or not a machine will be covered by Bitmain warranty is assessed on a case by case basis by the Bitmain RMA warranty technicians. Across all sites, we were seeing a higher proportion of voided warranty claims for the S19 XP compared to other S19 models.
The conclusion of discussions was that Bitmain RMA techs would continue to repair our customer units, and that Compass would provide donor units for chips. These donor units were generally units which were DOA (dead on arrival) and pending repair.
What is Compass doing to better communicate with clients the state of repaired units?
Our engineering team is working on a serial number tracker that will allow for more information on the current status of your unit, including its location. We are working to get that live next week.
